Front Desk Coordinator

We are looking for a Front Desk Coordinator to support daily front office operations for a local township. This long-term contract opportunity is ideal for someone who enjoys assisting the public, managing administrative tasks, and creating a welcoming experience for visitors. The person in this role will serve as a key point of contact, helping keep the front desk organized, responsive, and service-focused.

Responsibilities:

• Welcome visitors, provide guidance on department services, and ensure each guest has a positive and welcoming experience.

• Manage a multi-line phone system by answering incoming calls, directing inquiries to the appropriate staff, and taking accurate messages when needed.

• Handle front desk administrative support such as scheduling, document preparation, data entry, and maintaining organized office records.

• Process payments and balance basic cash transactions with accuracy while following established handling procedures.

• Respond to general questions from community members regarding programs, facilities, and front office services.

• Coordinate day-to-day reception coverage by monitoring lobby activity and maintaining an orderly, efficient front desk environment.

• Support departmental staff with routine clerical tasks and assist with service-related follow-up as requests come in.

• Prior experience in a front desk, receptionist, administrative support, or customer-facing office role.
• Ability to manage a multi-line telephone system and handle a steady volume of inbound calls effectively.
• Strong customer service skills with the ability to interact courteously with visitors, staff, and community members.
• Experience handling cash or processing payments with a high level of accuracy and accountability.
• Comfortable performing clerical duties such as filing, data entry, scheduling, and maintaining records.
• Strong organizational skills and the ability to balance multiple tasks in a fast-paced front office setting.
• Clear verbal and written communication skills with a dependable and detail-oriented approach to service.