Seasonal Tracking Representative--1st Shift

Keep Freight Moving. Keep Customers Informed.

A leading transportation and logistics company in the Chattanooga area is seeking 2 Seasonal Daytime Tracking Representatives to join its team. In this role, you'll monitor shipments, communicate directly with drivers, update tracking information, and identify and escalate issues that could impact on-time delivery.

This is a great opportunity for someone who is detail-oriented, focused, and comfortable with structured, task-oriented work.

What You'll Do

• Track and trace shipments to ensure they are progressing on schedule
• Communicate directly with drivers and carriers by phone to obtain current locations and shipment updates
• Perform check calls throughout the shipment lifecycle
• Accurately enter driver and shipment updates into the tracking system
• Identify and escalate late or at-risk shipments
• Communicate shipment updates to internal teams, customers, and carriers
• Maintain accurate and up-to-date information across internal systems
• Work through assigned lists of shipments and follow each load through delivery

What We're Looking For

We're looking for someone who can stay focused, communicate professionally, and take pride in accuracy and follow-through. This role can be a great fit for candidates with backgrounds in:

• Call centers or contact centers
• Customer service
• Data entry or administrative support
• Transportation, logistics, dispatch, or carrier management
• Recent college graduates or candidates early in their careers

You don't have to be highly outgoing to succeed in this role, but you must be comfortable picking up the phone and communicating with drivers throughout the day. If you enjoy having a clear workflow, staying focused on your tasks, and working toward measurable goals, you may be a great fit.

Why Consider This Opportunity?

Join a well-established transportation and logistics organization, gain valuable industry experience, and develop skills in shipment tracking, transportation operations, communication, and problem-solving.

If you're focused, dependable, detail-oriented, and comfortable communicating with drivers while staying on top of the details, this could be a great opportunity for you!

Ideal candidates will have:

• Strong attention to detail and data-entry skills
• Professional phone and written communication skills
• Excellent organization and time management
• Ability to follow instructions and work independently
• Comfort with repetitive, task-oriented work
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency with Microsoft Office