Customer Service Representative

We are looking for a Customer Service Representative to support a nonprofit organization in Monterey, California through a contract-to-permanent opportunity. This role focuses on assisting visitors, handling payment transactions, and providing clear guidance during public-facing events. The ideal candidate is comfortable interacting with a high volume of people, delivering courteous service, and maintaining accuracy in a fast-paced environment.

Responsibilities:
• Welcome attendees and provide helpful directions and information throughout event operations.
• Process credit card and cash transactions accurately while following established payment procedures.
• Respond to customer questions in person and over the phone with professionalism and efficiency.
• Support inbound and outbound communication related to customer service needs and event coordination.
• Enter and update order or transaction details with careful attention to accuracy.
• Work closely with onsite leadership to ensure smooth daily operations and consistent service delivery.
• Resolve routine customer concerns promptly and escalate more complex issues when needed.• At least 1 year of customer service experience in a call center, event, retail, or similar public-facing setting.
• Experience handling credit card and cash transactions with a strong focus on accuracy.
• Ability to manage inbound calls and communicate clearly with customers in busy environments.
• Familiarity with order entry or basic data entry tasks.
• Strong interpersonal skills and a detail-oriented, service-oriented approach.
• Ability to remain organized, dependable, and calm while supporting high-volume activity.