Customer Service Representative

We are looking for a Customer Service Representative to support a non-profit organization in Racine, Wisconsin. This contract position with permanent potential is ideal for someone who enjoys helping people, communicating clearly, and handling a steady flow of customer interactions in a service-focused environment. The person in this role will manage inquiries, process orders accurately, and provide dependable support across inbound and outbound communication channels.

Responsibilities:
• Respond to incoming customer calls with professionalism and provide clear, helpful information.
• Assist individuals with questions, concerns, and service requests while delivering a positive customer experience.
• Enter orders and update customer details with accuracy and attention to detail.
• Place outbound calls as needed to follow up on requests, confirm information, or provide updates.
• Document customer interactions thoroughly to maintain organized and reliable records.
• Resolve routine issues efficiently and escalate more complex matters to the appropriate team when necessary.
• Support daily call center operations by managing a consistent volume of phone-based interactions.• Previous experience in customer service, call center support, or a similar client-facing role.
• Comfortable handling a high volume of inbound calls while maintaining professionalism and accuracy.
• Ability to perform order entry tasks with strong attention to detail.
• Strong verbal communication skills and a courteous, service-oriented approach.
• Capable of managing both inbound and outbound phone interactions effectively.
• Basic computer proficiency and the ability to learn new systems quickly.