Customer Service Associate

Our client is seeking a dedicated Remote Customer Service Associate. The primary responsibility of this role is to make outbound calls to support hospital-discharge patients with scheduling appointments and providing care coordination. The role is essential in enhancing patient engagement and improving health outcomes through effective communication and healthcare technology.

• Making 120 outbound calls per day to support patients with appointment scheduling.
• Transferring patients to the appropriate internal departments or care teams.
• Occasionally assisting with inbound calls and questions, focusing primarily on outbound calling.

• Minimum of 1 year of outbound calling experience in a healthcare setting (e.g., health insurance, healthcare collections).
• Strong computer skills and communication skills.
• Experience making a high volume of outbound calls within a health plan is preferred.
• Must commit to no time off during the probationary period of 90 days.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?