Customer Service Representative

We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Wisconsin. This contract opportunity with the potential to become permanent is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and ensuring orders are handled accurately. In this role, you will serve as a key point of contact for incoming inquiries while delivering courteous, efficient service across each interaction.

Responsibilities:
• Respond to incoming customer calls promptly and provide helpful, attentive support.
• Assist callers with questions, resolve routine issues, and ensure each interaction is handled with care and accuracy.
• Enter customer orders and service details into internal systems while maintaining complete and accurate records.
• Place outbound calls as needed to follow up on requests, clarify order information, or provide updates.
• Manage a steady volume of call center activity while maintaining service quality and attention to detail.
• Communicate clearly with customers and internal team members to support timely resolution of service needs.• Previous experience in customer service or a call center environment.
• Ability to handle inbound calls professionally and efficiently in a fast-paced setting.
• Experience with order entry and maintaining accurate customer information.
• Strong verbal communication skills and a customer-focused approach.
• Comfortable making outbound calls when follow-up is required.
• Strong organizational skills and attention to detail.