Customer Service Representative

We are looking for a Customer Service Representative to join a service-focused team in Strongsville, Ohio. This contract opportunity with potential for a permanent role is ideal for someone who communicates with confidence, stays organized in a fast-paced environment, and can quickly become a dependable resource for customers and internal teams. The person in this role will support daily customer interactions, maintain accurate records, and help ensure orders and service requests are handled efficiently from start to finish.

Responsibilities:
• Respond to incoming customer calls and inquiries with professionalism, providing timely support and clear follow-up.
• Enter and update customer, order, and service information accurately within company systems, including SAP and Microsoft Office tools.
• Assist customers with requests related to products, order status, and general service needs while delivering a positive experience.
• Prepare and maintain detailed documentation, reports, and records to support daily operations and service tracking.
• Coordinate with internal departments to resolve customer issues, clarify information, and keep requests moving forward.
• Manage multiple tasks throughout the day while maintaining attention to detail and meeting service expectations.
• Support process-related updates and workflow changes as needed, adapting quickly to new procedures and system requirements.• At least 2 years of customer service experience in a business environment that values attention to detail.
• Experience handling inbound calls and assisting customers with a high level of courtesy.
• Working knowledge of SAP and proficiency with Microsoft Office applications.
• Strong data entry skills with a high degree of accuracy and attention to detail.
• Effective verbal and written communication skills, with the ability to interact well across teams.
• Ability to learn quickly, stay organized, and contribute with minimal ramp-up time.
• Willingness to complete required pre-employment background screening and drug testing.