Guest Services Associate | Full Time | PM & Overnight Shifts

Join Our Team as a Guest Service Associate at HI USA New York City Hostel!   

    

Would you love to interact with travelers from all around the world and welcome them to your city? Join Hostelling International USA at our vibrant NYC hostel, located in the Upper West Side. We are currently accepting applications for full time Guest Service Associates who will play a crucial role in creating a welcoming atmosphere while ensuring the reception desk runs smoothly, efficiently, and in accordance with hostel policy. 

 

Position Details:   

    

Pay: $18.85 per hour  

Shifts: Flexibility to work a variety of PM & Overnight shifts

Type: Full-time, benefit-eligible   

Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply).   

    

Perks:   

    

- Free stays at other HI USA hostels (subject to availability)   

- Discounts on hundreds of brands   

- On-the-job training   

- Opportunities for growth within HI USA   

- Friendly and inclusive work environment   

    

Responsibilities:   

    

- Welcome, register, orient, and supervise guests, providing group orientations with cultural sensitivity 

- Handle individual and group reservations via telephone, email, or online 

- Conduct hostel tours and gather guest feedback 

- Follow procedures to ensure the security and safety of the hostel, guests, and staff 

- Maintain shift reports, logs, and daily paperwork, including overnight fees, sales, and rentals 

- Perform various tasks including laundry, cleaning, bookkeeping, and food preparation 

- Provide information on HI memberships, the hostel, and local area to guests 

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