Production Support Analyst

Overview

CTG is seeking to fill a Production Support Analyst position for our client.

Location: Dallas, TX
Duration: 12 months

Duties:

• Support day-to-day production operations and production applications.

• Monitor processes, troubleshoot issues, and perform issue triage and escalation.

• Analyze data, identify patterns, and assist with problem resolution.

• Develop and use Python scripts for automation, troubleshooting, and support.

• Collaborate with developers, technical teams, business users, and stakeholders.

• Identify opportunities to improve production support processes.

Skills:

• Python scripting, automation, and troubleshooting.

• Production support and application support fundamentals.

• Strong analytical, problem-solving, and troubleshooting skills.

• Data analysis and pattern identification.

• Excellent attention to detail and communication skills.

• Proactive, self-driven, and able to work independently.

Experience:

• Entry-level technology support experience or strong foundational knowledge of IT/technology.

• Experience with production monitoring, issue triage, escalation, or technical support is a plus.

• Willingness to learn production support tools, processes, and business workflows.

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred, or equivalent experience.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!