Guest Services Experience Associate

JOB DESCRIPTION: Guest Services Experience Associate 

DEPARTMENT: Zoo – Guest Services 

REPORTS TO: Visitor Experience Operations Manager and the Manager on Duty

LOCATION: Hattiesburg Zoo

SHIFT: Part-time: Generally Tuesday – Sunday, nights, weekends, and holidays may be required. Maximum of 29 hours per week.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

•    Ensure that each Guest receives outstanding Guest Service by providing a welcoming, friendly, and positive environment for every guest. This includes greeting and acknowledging every guest, maintaining outstanding standards, demonstrating solid product knowledge and all other components of Guest Service. 

•    Assist with crowd control and line management while maintaining positive and engaging interactions with guests.

•    Ticket & cash handling depending on location.

•    Maintain assigned location zone & surrounding environment in the form of but not limited to: garbage clean-up, leaf and debris pickup and cleanliness of machinery.

•    Complete daily operational and maintenance tasks as it pertains to multiple locations. 

•    Assist with inventory control, merchandise receiving, stocking, replenishment, monitoring of floor stock, etc. 

•    Ensure merchandise and other necessary supplies are restocked daily and displayed appropriately.

•    Will be required to work Zoo & Serengeti Springs related special events as needed and assist with event setup, guest support, and breakdown.

•    Maintain current knowledge of all product knowledge information, including tickets, season passes, annual passes, animal experiences, merchandise promotions, test merchandise, advertisements, and other guest-facing information. 

•    Adhere to all company policies, procedures and operational practices including requirements related to signage, pricing, cash handling, and loss prevention.

•    Display knowledge of opening and closing procedures for all assigned locations, including but not limited to:

•    Gift Shop

•    Zoo Ticket Booth

•    Zoo Market

•    Ladha’s Market

•    Train

•    Ropes Course

•    Serengeti Springs Ticket Booth

•    Bag Check

•    Scanner

•    Serengeti Springs Market

•    Special Projects

QUALIFICATION REQUIREMENTS: 

Knowledge and Skills: 

•    Must possess strong verbal and written communication skills.

•    Must be able to work under pressure and remain calm, professional, and effective during high-traffic days, peak operating periods, and special events 

•    Must be highly energetic, motivated, and enthusiastic about creating exceptional guest experiences.

•    Ability to work effectively both independently and as part of a team.