Customer Service / Merchandising Specialist (Nonprofit Fundraising Store) - Now Hiring

The ReStore maintains a tobacco-free and vape-free workplace, including in all company vehicles.

Position Summary:

This is a customer service oriented position within a mission-driven fundraising store that has a history of low staff turnover. The ideal candidate will show a high capacity for empathy towards customer needs combined with the ability to politely adhere to strict fairness & safety policies. Clean, price, stock, and sell ReStore merchandise; such as furniture, appliances, paint supplies, plumbing & electrical products, lighting, and other home improvement products. Loads and unloads truck, helps process and stock merchandise, and participates in other operational activities as needed. Ability to operate a cash register is a must.

Tasks:

• Uphold and enforce all fairness, safety, and other operational policies.
• Maintain knowledge of current sales and promotions, and security practices.
• Greet customers and determine how to best serve each customer’s needs.
• Politely interact and answer customer questions regarding the store, merchandise, sales policies, and other areas of customer interest.
• Clean and organize donated product in preparation for pricing and placement on sales floor.
• Maintain high standards of merchandising and organization.
• Price, stock, arrange, display and sell ReStore merchandise.
• Assist customers in loading purchased items.
• Maintain knowledge of Hometown Habitat for Humanity’s affordable shelter ministry and program achievements.
• Complete other related sales tasks as assigned.

Skills:

• Active Listening – Giving full attention to what other people are saying; taking time to understand points being made, asking questions as appropriate and being sure not to interrupt at inappropriate times.
• Speaking – Talking to others to convey information effectively.
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of various potential solutions, conclusions, and approaches to problems and challenges.
• Public Speaking – Communicating effectively as appropriate for the needs of the audience.

Attributes:

• Oral Expression – The ability to communicate information and ideas in speaking so others with understand.
• Oral Comprehension – The ability to understand information and ideas presented through spoken words and sentences.
• Trunk Strength – The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over times without fatiguing, with an ability to occasionally lift up to 50 lbs.
• Team Attitude – The ability to work well as a member of a team and follow the direction of your supervisors.
• Temperature Tolerance – The ability to effectively work in seasonal temperature extremes, both hot and cold.
• Speech Clarity – The ability to speak clearly so others can understand you
• Problem Sensitivity – The ability to determine when something is wrong or is has the potential to go wrong, and communicating that observation to your supervisor.

Hometown Habitat for Humanity is an Equal Opportunity Employer.

Required qualifications:

• Legally authorized to work in the United States
• 18 years or older

Preferred qualifications:

• Reliable transportation to and from work