Appointment Scheduler

Gastro Savannah has been providing the highest quality prevention and treatment of digestive diseases in a caring, compassionate manner for 40 years…and counting.

Specializing in the most advanced procedures and technologies, each patient’s care is managed by our team of board-certified gastroenterologists. GCS is committed to delivering compassionate care while providing colon cancer screening, diagnosis and treatment for gastroenterological disorders.

Focusing on improving and maintaining gastrointestinal health, each patient’s care is managed by our impressive team of nationally recognized physicians who are all leaders in the field of gastroenterology.

This is a full-time position, based in our Stephenson location. Duties include:

• Answering incoming calls
• Scheduling, canceling and rescheduling appointments
• Schedule maintenance, review
• Fill schedules
• Check voice mails during the day
• Process incoming referrals during the day
• Respond to referral inquiries
• Maintain faxes
• Check insurance eligibility
• Knowledge of Electronic Health Record (EHR) systems

Minimal qualifications

• High school diploma
• Willingness to learn and grow with organization
• Ability to multitask in a high volume practice
• Positive attitude

Education: High school diploma or equivalent.

Experience: One year of experience in customer service or reception, preferably in a health care environment.

Performance Requirements:

Skills:

1. Ability to utilize computerized software system with strong keyboarding skills and speed.
2. Ability to use multi-line phone system, including transferring calls and paging.
3. Adequate hearing to answer phone and speak with patients.
4. Ability to speak clearly and loudly enough to be heard by callers and patients.
5. Applicants must have a working knowledge of HIPAA regulations and understand the importance of maintaining patient privacy and confidentiality.

Abilities:

1. Elicits appropriate information to route calls to the appropriate person.
2. Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment: Position is in a well-lighted office environment.

Mental/Physical Requirements: Involves sitting approximately 85 percent of the day, walking or standing the remainder.