Customer Experience Specialist Help Desk

Customer Support Specialist - Help Desk (not IT)

Oklahoma City, OK
Monday-Friday | 8am-4:30pm M-F
Contract Opportunity

Manpower is seeking a Customer Support Specialist - Help Desk (not IT) for a professional who enjoys helping others, solving problems, and supporting critical business operations. This position serves as the primary point of contact for the Help Desk, providing support for users of the system and other agency tools.

If you have recent and relevant experience in customer support, help desk operations, we'd love to hear from you.

What You'll Do

• Serve as the primary contact for Help Desk inquiries
• Provide timely support to internal and external users 
• Troubleshoot user access, system navigation, and workflow issues
• Coordinate onboarding, offboarding, training, and support requests
• Escalate complex issues and track resolutions through completion
• Assist with training sessions, webinars, and user communications
• Participate in testing system updates and enhancements
• Create and maintain user guides, process documentation, and training materials
• Collaborate with internal teams to improve processes and service delivery
• Support data quality, compliance, and operational initiatives
• Assist with special projects and program support as needed

Preferred Experience

• Help Desk or customer support experience
• Technical support or system administration support
• Process documentation and training development
• Microsoft Office Suite proficiency
• Strong troubleshooting and problem-solving skills
• Experience working with multiple stakeholders and managing competing priorities

Key Skills

• Excellent communication and customer service
• Attention to detail and accuracy
• Organization and follow-through
• Ability to learn new systems quickly
• Team collaboration and adaptability

Why Consider This Opportunity?

• Meaningful work supporting a key program
• Opportunity to build experience with business systems and customer support operations
• Collaborative team environment
• Professional development and exposure to process improvement initiatives
• Stable Monday-Friday schedule  8am-5pm

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About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.