Customer Service Associate

Responsibilities and Duties

• Reviewing, preparing, and routing purchase orders.
• Coordinating transportation providers to ensure prompt and proper movement of shipments.
• Responding to customer inquiries and referring clients to the proper channels.
• Reviewing purchase orders and shipping documents to ensure accuracy.
• Preparing bills and invoices.
• Onboard New Clients.

Qualifications and Skills

• Effective communication, including writing, speaking and interpersonal communication.
• Quick critical thinking and problem-solving abilities.
• Excellent customer service and client relations skills.
• Great leadership and goal setting.
• Ability to work in a fast-paced environment.
• Ability to use computers, software and other technology for inventory and communication purposes.
• Ability to work independently and handle multiple projects.

Daily Tasks Overview

Plant/Office Entrance  - Open gate for trucks, greet visitors etc.

Customers – manage customer information.

Orders – process all incoming orders.

BOL’s - Prepare documents for each shipment – pull slip, packing list, order confirmation, BOL, and shipment labels.

Invoicing – invoice all orders shipped/picked up daily.

Sample requests – prepare Sample Request Form from salesman’s information.

Quotes – prepare and email quotes.

Filing – file all A/R open and closed. Close out and create new files at year end.

Dropbox – load any new PDBs and other needed sales materials.

Sales Register – put all order information into the system.

At Janed Enterprises we have been formulating our own line of specialty chemicals for
the metal finishing, automotive and fiber industries since 1972. As the industry
low cost leader, we continue to set the standard in price, performance and in
our commitment to hands-on customer service.

At Janed, our formula for success is simple: to provide the highest level of quality
products, responsive service and R&D capabilities to economically solve your
chemistry needs. We have full-time research chemists on staff that work closely
with an experienced sales team that stands ready to put their in-depth process
knowledge and creative problem-solving to work for our customers.

Our goal, as always, is to build long term relationships with our customers and
partners that result in everyone having mutual success and growth. Many of our customers
have been with us for over 40 years. Working at JEI will be both challenging and rewarding. We look forward to hearing from you.