Customer Service Claims Agent

ARW Home is seeking Case Managers to join our claims team. In this role, you'll handle inbound calls related to First Notice of Loss and claim status updates, serving as a key point of contact for our customers throughout their claims journey.

The Claims Department hours are Monday thru Friday 8:00AM to 6:00PM.

Your schedule will be assigned for a 40 hour work week based on the business needs:

Responsibilities:

• Providing the highest level of service to our customers.
• Explaining contract coverage and claim decisions.
• Taking inbound calls and recording First Notice of Loss and Claims Status Updates.
• Retain and build customer loyalty by providing a professional, courteous, and a positive experience to each customer.
• Questions and investigates discrepancies on repairs and related costs
• Provide accurate and relevant information as it pertains to the customer’s claim inquiries.
• Demonstrate superior verbal and written communication skills
• Effectively show active and empathic listening during challenging customer calls.
• Collect and document the details of each call in our systems.
• Follow all related procedures through the life cycle of the claim.
• Adhere to the Key Performance Indicators that will capture your success.
• Effectively collaborate and communicate well with customers, vendors, teammates, and all employees throughout the organization.

Qualifications to be successful:

• At least 6 months Call Center or Customer Service experience is a must.
• Strong written and oral English communication skills.
• Talent for multitasking as you will be typing while talking to customers.
• Must type at least 30 wpm at 90% accuracy
• Proficient with computers, strong keying skills. (Excel, Word, Power Point, Outlook)
• Ability for problem-solving and handling objections,
• Attention to detail.
• Able to maintain a positive attitude.
• Claims experience a big plus.

Work Location: In person

At ARW Home, we believe great people build great companies. We’re a growing home warranty company focused on delivering exceptional service to our customers while creating a workplace where employees can succeed, grow, and be recognized for their contributions. From sales and customer service to claims, billing, and corporate roles, we offer opportunities to build a career, earn competitive pay, and be part of a supportive, team-oriented environment. If you’re motivated, driven, and ready to make an impact, we’d love to have you join the ARW Home team.