Weekend Customer Service Representative (Track & Trace) - Full-Time

Schedule: Friday–Monday + Required Weekend On-Call Coverage
Work Location: South Barrington, IL – In Office During Scheduled Shift Hours
Compensation: $55,000/year
Benefits: Medical, Dental, Vision, PTO, SIMPLE IRA

Join the Growing Par Logistics Team!

Par Logistics is looking for a dependable, detail-oriented Weekend Customer Service Representative (Track & Trace) to provide critical shipment-monitoring and customer-service coverage throughout the weekend.

Our Customer Service/Track & Trace team serves as the communication hub between customers, carriers, drivers, and our operations team. In this role, you’ll monitor shipments from pickup through delivery, provide proactive updates, communicate with carriers and drivers, document shipment activity, and help resolve issues as they arise.

If you’re organized, dependable, comfortable working independently, and able to remain calm when situations change quickly, this could be a great opportunity to build a career in logistics.

Please Note

This is a full-time position with a nontraditional Friday–Monday schedule and required overnight weekend on-call availability. Candidates should carefully review the schedule and on-call expectations below before applying.

Required Schedule

Friday: 12:00 p.m.–6:00 p.m.
Saturday: 7:00 a.m.–4:00 p.m.
Sunday: 7:00 a.m.–4:00 p.m.
Monday: 5:00 a.m.–6:00 a.m.

Required On-Call Coverage

Saturday: 4:00 p.m.–Sunday 7:00 a.m.
Sunday: 4:00 p.m.–Monday 5:00 a.m.

All times are Central Time.

Required on-call coverage is an integral part of this position and requires reliable availability throughout the assigned on-call periods.

On-Call Expectations - During assigned on-call periods, you will be expected to:

• Keep the assigned phone powered on, available, and answered when calls are received
• Remain available to respond to work-related matters within 15 minutes
• Regularly monitor and respond to email communications
• Monitor active shipments and address issues or changes as they arise
• Communicate with customers, carriers, and drivers as necessary
• Escalate service issues when appropriate
• Maintain accurate shipment notes and documentation
• Remain reachable and prepared to handle time-sensitive situations throughout the assigned on-call period

What You’ll Do

• Monitor active shipments from pickup through final delivery
• Provide timely and proactive shipment updates to customers
• Communicate with carriers and drivers regarding shipment status
• Track pickup, transit, and delivery milestones
• Identify potential delays or service issues and take appropriate action
• Respond professionally to customer, carrier, and driver communications
• Maintain accurate shipment notes and documentation
• Coordinate with Operations, Carrier Sales, and other internal departments
• Assist with resolving shipment issues and service exceptions
• Ensure accurate and complete shift handoffs
• Provide consistent weekend coverage for active customer accounts and shipments

We’re looking for someone who:

• Is highly dependable and comfortable working a weekend-focused schedule
• Can work independently and make sound decisions
• Communicates professionally by phone, email, and text
• Is organized and detail-oriented
• Can manage multiple shipments and priorities simultaneously
• Is comfortable working in a fast-paced, time-sensitive environment
• Remains calm and professional when problems arise
• Demonstrates strong follow-through and accountability
• Can maintain reliable availability during required on-call periods
• Is comfortable taking ownership of issues and escalating when appropriate

No Prior Logistics Experience? No Problem.

We’re willing to train the right person who brings strong communication skills, reliability, attention to detail, good judgment, and a willingness to learn.

Previous experience in customer service, transportation, logistics, dispatch, freight brokerage, operations, or a similar fast-paced environment is a plus.

Compensation & Benefits

• $55,000 annual salary
• Medical, dental & vision insurance
• Paid Time Off
• SIMPLE IRA retirement plan
• Paid training
• Opportunities for advancement and professional growth

Ready to take ownership of a critical weekend role with a growing logistics company? Apply today.

About PAR Logistics

PAR Logistics is a certified Minority Business Enterprise (MBE) and one of the largest independent Landstar agencies, proudly headquartered in South Barrington, Illinois. For more than 20 years, we've provided transportation and logistics solutions throughout the United States and Canada, earning a reputation for exceptional customer service, reliability, and creative problem-solving.

Our team operates 24 hours a day, 365 days a year, coordinating shipments from dispatch through delivery while providing proactive communication and personalized service to every customer.

We specialize in:

Ground Expedited
Air Cargo & Charter
Full Truckload (FTL)
Less-Than-Truckload (LTL)
White Glove Pickup & Delivery
Distribution Rollouts

At PAR Logistics, we believe our employees are our greatest asset. We invest in training, promote from within whenever possible, and foster a collaborative, team-oriented environment where employees have the opportunity to learn, grow, and build long-term careers.

Whether serving Fortune 500 companies or small businesses across North America, we're committed to delivering transportation solutions that exceed expectations—and we're always looking for great people to grow with us.