Front Desk / Check In / Out

We are seeking a friendly, detail-oriented individual to manage front desk operations, including patient check-in and check-out. This role is essential in providing excellent customer service and ensuring a smooth, organized flow for daily appointments. This role verifies that all follow-up appointments, payments, referrals, and instructions are provided accurately. Strong attention to detail, professionalism, and excellent communication are key for success.

**Pay will be based on experience**

Key Responsibilities:

Check-In Duties:

• Greet patients in a warm and professional manner

• Verify patient information, demographics, and insurance

• Collect co-pays and required documents

• Ensure proper completion of registration forms

Check-Out Duties:

• Schedule follow-up appointments and referrals

• Provide patients with visit summaries and instructions

• Collect any remaining balances

• Ensure all services are billed and documented appropriately

Other Duties:

• Answer and direct phone calls promptly and courteously

• Maintain a clean and welcoming front desk area

• Support clinical staff with administrative tasks as needed

• Collaborate with billing, scheduling, and medical teams

• Maintain HIPAA compliance and confidentiality

Qualifications:

• 2 years experience in a medical office or healthcare setting.

• Strong customer service and communication skills.

• Proficiency with EHR systems and appointment scheduling software.

• Ability to handle payments and basic billing questions.

• Bilingual (Spanish/English)