Customer Service Representative

We are looking for a Customer Service Representative to join a Contract role supporting residents and property-related inquiries in Lakewood, Colorado. In this position, you will review questions submitted through an online portal, investigate account details using internal resources, and provide timely written updates to customers.

This opportunity is ideal for someone who communicates clearly, works well independently, and can navigate research-driven service tasks with accuracy and professionalism.

Responsibilities:

• Review incoming resident inquiries through the company portal and determine the nature of each request

• Investigate resident accounts, property records, and related information by using internal databases and search tools

• Upload insurance policies and supporting documentation accurately while maintaining complete digital records

• Respond to customers with clear status updates, follow-up messages, and next-step guidance as issues progress

• Assist with resident liability program support, including reviewing questions tied to coverage and claim outcomes

• Research refund-related concerns and policy denial questions to identify accurate information for customer responses

• Use independent judgment to resolve unclear cases, including verifying alternate policy details or matching records when information is incomplete

• Build knowledge of company systems and processes during training while taking on a broader range of customer inquiries over time

• At least 1 year of experience in customer service, administrative support, or a similar office-based role

• Strong written communication skills with the ability to explain updates and findings clearly to customers

• Comfortable conducting online and system-based research to locate account details and supporting information

• Ability to work independently, assess issues, and determine practical next steps with limited supervision

• Strong attention to detail when entering data, reviewing documents, and managing portal-based tasks

• Proficiency with general computer applications, email communication, and digital record management

• Adaptability in a hands-on environment with changing priorities and evolving responsibilities