Benefits Specialist

BCforward is looking for Eligibility Specialist for an opportunity at Phoenix, AZ.
Job description

The ideal candidate will have strong experience in public assistance eligibility determination, case documentation, and customer communication and a proven ability to apply policy to complex cases, resolve discrepancies, and deliver accurate benefit decisions within timelines.

Responsibilities:

• Review applications for public assistance programs through interactive interviewing and fact gathering.
• Verify accuracy and completeness of application forms and supporting documentation.
• Determine eligibility by applying program rules, policies, and procedures to case facts.
• Conduct follow-ups with applicants and recipients to obtain required information or clarify discrepancies.
• Explain rules and policies to claimants, representatives, employers, doctors, and state and federal agencies.
• Advise applicants on programs that may benefit them and assist with next steps to receive benefits.
• Document findings, determinations, and communications in case management systems with accuracy.
• Attend in-person training and meetings. Travel may be required for off-site sessions.

Required Skills & Qualifications:

• Experience with eligibility determination for public assistance or related programs.
• Strong interviewing, documentation, and case analysis skills.
• Clear verbal and written communication with diverse stakeholders.
• Ability to interpret and apply rules, policies, and procedures consistently.
• Proficiency with case management systems and Microsoft Office tools.

Preferred Skills:

• Prior experience in unemployment insurance adjudication or benefits processing.
• Familiarity with state and federal public assistance regulations.