Customer Experience Specialist

Call Center Specialist

 Oklahoma City, OK
Full-Time | Monday-Friday  8am-5pm
High-Volume Call Center Environment

Make a Difference with Every Call

Manpower is seeking a customer-focused Call Center Specialist to support Medicare members through outbound and inbound phone communications. In this role, you'll provide exceptional service, answer questions, support plan-related communications, and ensure accurate documentation while maintaining compliance with HIPAA regulations.

This is an excellent opportunity for individuals who enjoy helping people, thrive in a fast-paced environment, and have strong communication and customer service skills.

Key Responsibilities

• Place a high volume of outbound calls to Medicare members regarding upcoming plan changes.
• Handle inbound calls and provide professional, courteous customer service.
• Accurately document all member interactions in the call tracking system.
• Resolve member questions and concerns efficiently and effectively.
• Maintain real-time agent status and call activity reporting.
• Process workflow referrals and ensure timely follow-up.
• Adhere to HIPAA guidelines and all compliance requirements.
• Meet attendance, schedule, and performance expectations.
• Support special projects and additional administrative tasks as needed.

Recent Qualifications

• Minimum one (1) year of experience in:
  • Customer service, OR
  • Call center operations, OR
  • Clerical/administrative office support

OR

• An equivalent combination of education and experience. College coursework may substitute for required experience.

Preferred Skills

• Strong verbal and written communication skills
• Excellent customer service and active listening abilities
• Accurate data entry and documentation skills
• Ability to manage multiple tasks in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Experience working with confidential information
• Proficiency with Microsoft Office and computer-based systems

If you're motivated, dependable, and passionate about providing excellent customer service, apply today through Manpower!

 

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.