Client Relations Specialist

Position Summary

This position is for an individual contributor who focuses on creating exemplary customer experiences while also executing administrative duties with strong attention to detail. McDonald Worley P.C. sees clients as real people who are often dealing with very difficult circumstances and need caring and timely assistance with their cases. This role will take charge of that client’s experience and ensure each individual is treated in a way that reflects well on the firm and assures the client that their case is being managed with the utmost professionalism and care for their well-being.

Principal Duties and Responsibilities

• Answer inbound calls from clients.
• Schedule calls and meetings.
• Provide case status updates to clients and aid as needed with questions or requests for additional support.
• Use the firm’s case management software (Smart Advocate) to look up client case information, update client information, and execute other duties as directed by the supervisor of the team.
• Understand and correctly execute escalation protocol to direct clients to paralegals or attorneys as required.
• Draft and send mass client correspondence using email distribution lists.
• Send mailings and packages as required.
• Assist with the preparation of legal documents.
• Maintain paper and electronic case files.
• Backstop other team members when they are out of the office or need assistance.
• Create a positive and collaborative work environment.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Language:

• Spanish (Preferred)

Ability to Commute:

• Houston, TX 77056 (Preferred)

Ability to Relocate:

• Houston, TX 77056: Relocate before starting work (Preferred)

Work Location: In person

McDonald Worley PC is a Houston, Texas-based plaintiff law firm founded in 1999. The firm currently represents tens of thousands of clients in personal injury litigation, civil litigation, and mass torts including product liability, dangerous drugs and defective medical products.