Technical Account Manager

Mobile Mentor is an award-winning IT services company and Microsoft Elite partner specializing in securing modern endpoint ecosystems across Windows, iOS, iPadOS, macOS, and Android devices. Awarded Microsoft's Global Partner of the Year for endpoint solutions, Mobile Mentor empowers the modern hybrid workforce to be secure and productive using Microsoft technology, including Microsoft 365, Intune, and Copilot. Operating globally across the USA, Australia, and New Zealand, Mobile Mentor provides cloud security, managed services, and professional services to commercial, government, and non-profit clients. We are seeking a Technical Account Manager to serve as a strategic client advisor, aligning client IT environments with international cybersecurity standards while driving technology adoption and service expansion. Reporting to the Director of Client Services, this role focuses on client engagement, technical roadmaps, service delivery, and managed services growth.

Responsibilities

• Design and deliver multi-year technical roadmaps aligned with client business goals, IT maturity, and compliance standards.
• Conduct technical assessments to evaluate client security posture against frameworks including NIST, CIS, CMMC, NZISM, and The Essential Eight.
• Benchmark environments using tools such as Microsoft Secure Score and Productivity Score to identify optimization opportunities.
• Identify upsell and cross-sell opportunities within client accounts to expand adoption of managed services and security solutions.
• Lead quarterly business reviews, annual strategy sessions, and ongoing strategic planning with CXO executives and IT leaders.
• Generate data-driven client reports and executive dashboards to track performance and Key Performance Indicators.
• Lead incident management coordination, driving rapid response and proactive resolution strategies to reduce operational risk.
• Partner with project managers and technical delivery teams to deliver IT initiatives on schedule, within scope, and on budget.
• Drive adoption of modern workplace technologies, endpoint security tools, and AI solutions such as Microsoft Copilot.

Qualifications

• Bachelor degree in Computer Science, Management Information Systems, Information Technology, or equivalent practical experience.
• Minimum of 5 years of experience supporting enterprise endpoints including Windows 10, Windows 11, iOS, iPadOS, macOS, and Android.
• Minimum of 5 years of hands-on experience managing Microsoft Intune and Mobile Device Management platforms.
• Strong technical proficiency in Microsoft 365, Microsoft Teams, and cloud collaboration environments.
• Practical working knowledge of cybersecurity frameworks including NIST, CIS, CMMC, NZISM, and The Essential Eight.
• Proven experience preparing for and participating in customer cybersecurity audits and compliance assessments.
• Demonstrated ability to engage with CXO-level stakeholders and deliver clear technical presentations.
• Experience with business intelligence and reporting tools, specifically Power BI.
• Strong project coordination skills with a track record of driving cross-functional technical initiatives.
• Ability to work independently in a hybrid remote environment while collaborating with global distributed teams.

Benefits

• Flexible work hours with a standard 40-hour work week.
• Hybrid work environment with remote, office, and client site flexibility.
• Company-provided laptop and mobile phone or monetized Bring Your Own Device allowance.
• Structured career development path with continuous training and certification support.