Front Desk Receptionist - Medical Office

Pacific Pain & Regenerative Medicine
Location: Downtown Los Angeles (DTLA), CA
Job Type: Full-Time
Pay: $18.00–$23.00 per hour
Spanish Required

About the Role

Pacific Pain & Regenerative Medicine is looking for a friendly, professional, and dependable Front Desk Receptionist to join our Downtown Los Angeles office. The front desk is an important part of the patient experience and the overall flow of our practice. We are looking for someone who is organized, comfortable in a fast-paced medical office, and genuinely enjoys working with patients and supporting a team. The ideal candidate communicates well, pays attention to detail, can manage multiple priorities, and takes initiative without needing constant direction. Fluency in both English and Spanish is required for this position.

Responsibilities

• Greet patients and visitors in a professional and welcoming manner
• Check patients in and out and ensure patient information is complete and accurate
• Answer and manage incoming phone calls professionally
• Schedule, confirm, reschedule, and coordinate patient appointments
• Communicate with Spanish-speaking patients as needed
• Assist patients with intake forms and required documentation
• Collect and verify patient demographic and insurance information
• Maintain accurate patient information within the electronic health record (EHR) system
• Communicate appointment information, office policies, and general instructions clearly to patients
• Monitor the front desk area and help maintain an organized, professional environment
• Coordinate with medical assistants, providers, scheduling, intake, and other departments to support patient flow
• Route messages and patient requests to the appropriate team member or department
• Scan, upload, organize, and maintain patient documents as needed
• Assist with medical records and other administrative requests
• Handle sensitive patient information in accordance with HIPAA and office policies
• Identify patient concerns or issues that require management assistance and escalate appropriately
• Complete assigned administrative and front office tasks accurately and on time
• Assist with additional office duties as needed to support daily operations
  

Qualifications

• Bilingual English/Spanish required
• Previous front desk, receptionist, customer service, or administrative experience preferred
• Medical office experience strongly preferred
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Professional, dependable, and punctual
• Strong attention to detail and organizational skills
• Comfortable handling multiple responsibilities in a fast-paced environment
• Ability to remain professional and composed when assisting upset or frustrated patients
• Comfortable learning and using electronic health record systems, scheduling platforms, email, and other office technology
• Ability to work effectively both independently and as part of a team
• Willingness to learn and follow established office procedures and workflows
  

What We're Looking For

Beyond experience, we're looking for someone who is reliable, proactive, and accountable. Our front desk team interacts with patients throughout their experience with our practice, so professionalism and communication are extremely important. We value team members who notice what needs to be done, communicate when something is unclear, follow through on their responsibilities, and are willing to help the team when needed.

Why Work With Us?

Pacific Pain & Regenerative Medicine is a growing, multi-location medical practice focused on providing high-quality patient care. Our team works closely across clinical and administrative departments, giving employees the opportunity to learn different aspects of medical practice operations and grow professionally. We value teamwork, communication, accountability, and people who take pride in the work they do. As our practice continues to grow, we want team members who are interested in growing with us.

Compensation

$18.00–$23.00 per hour, depending on experience and qualifications.

Work Location

Downtown Los Angeles, CA
This is an in-person position.

Pacific Pain & Regenerative Medicine is an Equal Opportunity Employer and values diversity within our organization. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status.

Pacific Pain & Regenerative Medicine is a growing specialty medical practice focused on pain management and patient-centered care. We work closely with providers, attorneys, case managers, and referral sources to help patients improve their quality of life through compassionate, efficient, and comprehensive treatment. Our team is committed to professionalism, collaboration, and delivering an exceptional patient experience in a fast-paced clinical environment.