Bilingual Call Center Representative

• Serve as a primary point of contact for individuals seeking information and assistance.
• Evaluate customer needs and provide appropriate guidance, support, and solutions.
• Research and communicate available programs, services, and organizational resources.
• Maintain accurate records, documentation, and customer interactions within internal systems.
• Ensure compliance with company policies, procedures, and service standards.
• Coordinate information updates and collaborate with internal departments to maintain data accuracy.
• Handle confidential and sensitive information with discretion and professionalism.
• Achieve established performance, quality, and productivity goals.
• Support administrative projects and other operational functions as assigned.

Express Employment Professionals in North Jersey is a trusted partner for those searching for employment as well as for employers seeking qualified job candidates. As a locally owned and operated employment agency, Express Employment Professionals is focused on matching qualified candidates with leading companies.