Field Service Engineer

Job Description and Priorities

Pay: $75-80K plus expenses and benefits & great paid training

Responsibilities

• Investigate and resolve customer reports of technical issues with packaging equipment and eliminate future operational or service difficulties.
• Provide on-site technical assistance to troubleshoot and repair equipment in a reasonable amount of time.
• Install and/or repair equipment at the customer's facility to ensure full functionality according to specifications in a timely manner.
• Complete work assignments with minimum supervision after training.
• Complete Service Documentation on service call details and time spent on the call to ensure reports are complete and accurate.
• Keep team members and customers informed of arrival times.
• Ensure the customer is comfortable with operational and safety procedures of their equipment.

Required Skills and Abilities

• Proficiency in electrical, electronics, pneumatic, and mechanical systems.
• Ability to respond and adjust to changing or new situations.
• Ability to work well in high-stress environments and maintain professionalism in dealing with customers and co-workers.
• Ability to troubleshoot advanced mechanical, electronic, and operational aspects of machines.
• Strong focus on problem-solving and preventative maintenance for machine service.
• Excellent customer service skills.
• Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. 

Other Requirements 

• Current valid U.S. driver's license.
• Ability to travel within 3 hours of DFW.
• Ability to maintain a flexible schedule and work outside of normal business hours, as needed.

I recruit for many companies.