Customer Service Associate - Full-Time

Are you passionate about health and wellness as well as playing an integral part in growing a brand? SweatHouz Infrared Sauna Studio is expanding rapidly, and we’re looking for a passionate, service-oriented Sales Associate to join team.

SWTHZ (https://swthz.com) is the fastest growing multi-unit brand in wellness. SWTHZ is the leading luxury boutique contrast therapy studio focused on accelerating the adoption of deliberate exposure to heat and cold through private suites featuring infrared sauna, cold plunge, and vitamin C showers.

With explosive growth and international expansion approaching, SWTHZ is redefining wellness—and we’re building a team of driven individuals who are excited to grow with us.

The Sales Associate is an energetic, guest-focused team member responsible for delivering an exceptional SweatHouz experience while supporting studio sales and membership goals.

This hands-on role combines sales, lead follow-up, guest service, and day-to-day studio operations. Candidates must be available to work a flexible schedule, including days, evenings, weekends, and holidays as needed.

RESPONSIBILITIES

• Engage with prospective members and communicate the value of SweatHouz memberships and services
• Conduct studio tours and support the membership sales process
• Follow up with leads by phone, text, and approved communication channels
• Support membership acquisition, conversion, upsell, and retention goals
• Greet guests and provide a welcoming, high-touch experience
• Book and manage guest appointments and answer membership and service questions
• Process membership and retail transactions accurately
• Maintain a clean, stocked, and organized studio
• Assist with suite turnover, including cleaning sauna and shower areas between sessions
• Support laundry, towel stocking, and other daily studio needs

WHAT WE’RE LOOKING FOR

• Previous sales, hospitality, retail, fitness, spa, or wellness experience preferred
• Strong communication and relationship-building skills
• Comfortable selling and speaking with guests in person and over the phone
• Dependable, organized, professional, and guest-focused
• Motivated by goals and comfortable in a sales-driven environment
• Comfortable using POS, booking systems, email, and other technology
• Able to work independently and as part of a team

WHAT WE OFFER

• Starting pay $18/hourly
• Paid training
• Free SweatHouz membership
• Medical, dental, and vision benefits for eligible full-time employees
• Professional development and growth opportunities
• Fast-paced, team-oriented health and wellness environment

JOB DETAILS

Employment Type: Part-Time / Full-Time
FLSA Status: Non-Exempt