Dispatch Specialist

Position Title: Dispatch Specialist Location: Big Rapids (Main Campus) Department:

57000 - Public Safety

Advertised Salary: $23.43 hourly rate pursuant to the FSU and CTA/MEA-NEA Agreement Benefits:

Comprehensive benefit package (health care, vacation, etc.). Please see the following link for a list of benefits offered with this position.

FLSA: Non-Exempt Temporary/Continuing: Continuing Part-Time/Full-Time: Full-Time Union Group: Clerical-Technical Association (MEA-NEA) Term of Position: 12 Month At Will/Just Cause: Just Cause Summary of Position: Coordinate the Public Safety Department communication system and perform a variety of police records support functions, some of which require special certification.

This position will be expected to work different/longer hours during times of emergency.

This is a CTA-MEA/NEA position. Position Type: Staff Required Education: Associate's Degree


Required Work Experience: Six months work experience in dispatching, law enforcement, or as an equivalent emergency communication professional.

Required Licenses and Certifications: LEIN certified or achieve such certification within 60 days of hire.

Physical Demands:

• Office Environment

Additional Education/Experiences to be Considered: Bachelor's Degree

One year of police dispatcher experience.

Formal training in law enforcement and/or dispatching-related discipline. Essential Duties/Responsibilities: * Answer incoming calls and direct communications to the proper destination and/or assign the appropriate response service such as dispatching police officers to non-emergency complaints, referral of emergency police, fire, and EMS requests to Central Dispatch.
* Coordinate police response and services to University students, faculty, and staff as needed.
* Monitor and coordinate response to intrusion, hold-up, and fire alarm systems.
* Type, keyboard, input, record and file records according to established procedures.
* Responsible for the selection, training, scheduling, and supervision of all student dispatchers.
* Process payroll for all DPS student employees.
* Upon authorization to do so, will initiate and notify constituents via emergency mass communication system in various emergencies.
* Serve as active member of the Emergency Response Team (ERT) and assume responsibilities as outlined in the Emergency Response Plan and Procedures.
* Review forms and other documents to assure proper completion.
* Retrieve and input data utilizing a computer and printer.
* Collect fines and fees and issue receipts; issue guest parking permits, and assist in the administration of the parking program as directed.
* Validate and edit police reports.
* Disseminate police reports/warrant requests.
* Maintain supplemental reports.
* Certified LEIN operator.
* Process abandoned vehicle reports.
* Process traffic citations.
* Process property dispositions.
* Assist General Counsel with FOIA requests.
* Conduct background checks for other agencies.
* Process requests for police reports.
* Conduct driving records checks for Motor Pool and other University departments on an as needed basis.
* Maintain confidentiality as required by law and department procedures.
* Prepare/coordinate department/University mail/document deliveries.
* Responsible for tracking, and appropriately dispatching the Public Safety Officers.
* Selection, training and supervising student dispatchers and part-time personnel in dispatch, in accordance with University policies and applicable laws.
* Response/coordination of DPS communication in emergencies/mass casualties/disasters.
* Serve as the Terminal Agency Coordinator (TAC) as required by the Michigan State Police and FBI CJIC.
* Serve as the Local Area Security Officer (LASO) as required by the Michigan State Police and FBI CJIC.
* Maintains the department's records system, as directed.
* Report directly to the Director of Public Safety.
* Carries out responsibilities in accordance with university policies and applicable laws.
* Cultivates an environment of belonging that values, respects, supports, and celebrates individual similarities and differences, allowing students, faculty, and staff to thrive authentically.
* Support, promote, and develop university student enrollment and retention initiatives.
* Any other duties assigned within the position classification area. Marginal Duties/Responsibilities: Register weapons.



Skills and Abilities: * Maintain composure in crisis situations and be able to work under the pressure of an emergency situation.
* Communicate effectively and be able to successfully interact in unusual situations and with difficult customers.
* Use computer software such as word-processing, spreadsheets, database, and other management software.
* Successfully interact with visitors, staff, faculty, and students.
* Able to share sensitive information on a need-to-know basis only.
* Demonstrated successful experience working directly with people from diverse backgrounds, including cultural, educational, socioeconomic, and life experiences. Required Documents:

• Cover Letter
• Resume
• Unofficial Transcript 1

Optional Documents: Special Instructions to Applicants: Initial Application Review Date:
September 14, 2026 Open Until Position is Filled?: Yes Posting Close Date:
EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at . The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University's Policy on Non-Discrimination, visit: . Click to learn more about working at FSU and KCAD.