Assistant Manager

The Assistant Manager is responsible for supporting the General Manager in overseeing daily operations, leading staff, and ensuring a premium customer experience. This role acts as a bridge between frontline employees and upper management, requiring a balance of operational hands-on work and administrative leadership. The ideal candidate is a proactive problem-solver with strong communication skills and a commitment to maintaining high standards of excellence.

Key Responsibilities1. Operational Oversight

• Supervise daily business operations to ensure efficiency and adherence to company policies.
• Assist in managing inventory levels, ordering supplies, and coordinating with vendors.
• Ensure the facility meets all health, safety, and security regulations.
• Handle opening and closing procedures, including cash handling and reporting.

2. Team Leadership & Development

• Assist in recruiting, interviewing, and training new team members.
• Provide ongoing coaching and feedback to staff to improve performance and morale.
• Create and manage employee schedules to ensure optimal coverage.
• Mediate workplace conflicts and foster a positive, collaborative team culture.

3. Customer Service Excellence

• Lead by example in providing exceptional service to clients/customers.
• Address and resolve customer complaints or escalations promptly and professionally.
• Identify opportunities to improve the customer journey and implement service standards.

4. Financial & Strategic Support

• Monitor sales targets and key performance indicators (KPIs).
• Assist in preparing reports on performance, productivity, and expenses.
• Contribute to the development of strategies to increase revenue and minimize waste.
• Support marketing initiatives and promotional events as needed.

Required Qualifications

• Education: High School Diploma or GED required; Bachelor’s degree in Business Administration, Management, or a related field preferred.
• Experience: 2+ years of experience in a supervisory or lead role within a similar industry (Retail, Hospitality, Corporate, etc.).
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel) and Point of Sale (POS) or Project Management software.

Skills & Competencies

• Leadership: Ability to motivate a diverse team and hold staff accountable.
• Communication: Strong verbal and written communication skills for interacting with staff, management, and customers.
• Problem-Solving: Capability to think on your feet and make sound decisions under pressure.
• Organization: Excellent time-management skills and the ability to multitask in a fast-paced environment.
• Integrity: High level of ethics and reliability when handling confidential information or financial assets.

Work Environment

• This position may require standing for long periods.
• Flexibility to work evenings, weekends, and holidays as business needs dictate.

Compensation & Benefits

• Pay: $20.00–$23.00 per hour
• Quarterly bonus based on performance

Job Type: Full Time

Benefits: We offer worker's compensation.

Location: Must reside in Maryland or Washington, DC.

Boyd Cru Wines is a family-owned wine company and tasting room in Savage, Maryland, founded by Jon’ll and Matthew Boyd to champion inclusivity and make winemaking approachable. Operating out of historic Savage Mill, the company produces vibrant, locally sourced Maryland wines designed to strip away industry pretension. Beyond crafting distinctive blends, Boyd Cru serves as a vibrant community hub and small-business incubator, using wine, art, and collaboration to bring people together under the motto "Sip Outside The Lines."