Customer Support Tech

• Competitive Pay of $20.00 per hour 
• Schedule: Monday-Friday 8:30 am-5 pm
• Location: Flowery Branch, GA
• Temporary-to-hire opportunity with career growth and stability 
• Weekly Pay with direct deposit or pay card 
• When you work through The Reserves Network, you are eligible to enroll in dental, vision and medical insurance as well as 401K, direct deposit and our referral bonus program. 

• Enter, process, and maintain customer orders accurately and efficiently.
• Review orders for accuracy, including quantities, pricing, shipping information, delivery requirements, and customer details.
• Coordinate deliveries and freight shipments with customers, carriers, drivers, and internal teams.
• Prepare, review, and maintain Bill of Lading (BOL) and other shipping documentation.
• Monitor orders from initial entry through shipment and delivery.
• Communicate order status, delivery schedules, delays, and other updates to customers.
• Respond to customer inquiries by phone and email in a professional and timely manner.
• Provide excellent customer service while resolving questions, concerns, and order-related issues.
• Coordinate with warehouse, transportation, sales, and operations teams to ensure orders are completed accurately and on time.
• Track shipments and follow up with carriers regarding delivery status.
• Assist with resolving freight, delivery, and order discrepancies.
• Update customer and order information in the company’s ERP, order management, or customer service system.
• Maintain accurate records and documentation related to customer orders and shipments.
• Escalate complex customer, delivery, or logistics issues to the appropriate department or manager.
• Follow company procedures and ensure compliance with established order processing and shipping requirements.
• Assist with other administrative and customer service duties as needed.

• 1–3 years of experience in customer service, order entry, logistics, transportation, freight, distribution, or a related field.
• Experience with order entry and order processing.
• Familiarity with BOLs and shipping documentation is strongly preferred.
• Experience coordinating deliveries, freight, or transportation is a plus.
• Strong verbal and written communication skills.
• Professional and confident phone presence.
• Excellent attention to detail and accuracy.
• Ability to multitask and prioritize work in a fast-paced environment.
• Strong problem-solving and organizational skills.
• Ability to work effectively with customers, carriers, drivers, and internal teams.
• Proficiency with Microsoft Office, particularly Outlook and Excel.
• Experience using an ERP, CRM, transportation management system, or order management system is preferred.

• $20.00
• Medical Benefits  
• Holidays 
• Training & Growth 

The Reserves Network is more than a staffing agency—we're a career partner. With a strong reputation for placing top talent across eight key specialties— Industrial & Manufacturing, Office & Professional, Accounting & Finance, Healthcare, Engineering, Executive & Management, Real Estate, and Information Technology—we prioritize your professional growth and job satisfaction. We offer personalized career guidance, access to exclusive job opportunities, and a supportive team dedicated to helping you reach your career goals. When you join The Reserves Network, you're not just filling a position; you're building a career with a company that values your skills and aspirations.