Call Center Representative

General Purpose:

Contact homeowners by telephone, set up qualified appointments for free consultations. Confirm, Reschedule, rehash, and cold call. Input lead information, update reports and answer phone calls from ads. Potential for earned bonuses, & Customer Service skills are a must!

Main Job Tasks and Responsibilities:

• Deliver scripted pitch to the homeowners
• Adjust scripted pitch to meet the needs of specific homeowners
• Handle homeowner's questions and objections
• Obtain homeowner's information including names and addresses, phone numbers, etc.
• Receive appointments over the telephone
• Input appointment details into the computer system
• Input homeowner’s information and important details of the conversation
• Confirm appointments placed with canvassers or sales representative
• Issue appointments for reps to meet prospective homeowners
• Quality control phone calls
• Answer telephone calls from potential homeowners who are responding to advertisements
• Contact homeowners to follow up on initial interaction
• Update lead information and maintaining reports

Education and Experience:

• Knowledge of sales and marketing principles and strategies
• Relevant work experience in telemarketing, sales, marketing, or promotions
• Product knowledge
• Training will be provided
• Proficiency in relevant computer applications

Key Competencies:

• Communication skills Information gathering & management
• Persuasiveness Adaptability
• Initiative Tenacious
• Resilient Stress tolerance
• High energy level
• Self-Motivation
• (Compensation: Depends on Experience. Hourly base + commissions)
• A company you can be proud to work for (A+ with the BBB!!)
• Industry-best training
• Ongoing Support
• Advancement Opportunities

Spicer Bros. Construction, Inc. is a construction company that has been serving Delmarva for over 20 years. They offer services such as roofing, siding, windows, doors, decks, gutters, baths, and more.

As a local family business, supporting their community is extremely important to Spicer Bros. They give back to the community through sponsorships that support organizations such as St. Jude, Habitat for Humanity, Women Supporting Women, and others. They also are partnered up with Coast Country Radio for "Coast Country Cares" where they sponsor a community event monthly.