Call Center Manager

Call Center Manager

Greater Sacramento Area, CA (Hybrid/Remote)

A growing organization is seeking an experienced Call Center Manager to lead a high-volume customer service operation supporting healthcare-related programs and services. This leadership role is responsible for driving operational excellence, developing high-performing teams, and ensuring exceptional customer experiences.

If you are passionate about coaching leaders, improving performance metrics, and creating a culture of accountability and engagement, we'd love to connect with you.

What You'll Do

Lead daily operations of a high-volume contact center

Manage, coach, and develop supervisors and customer service teams

Drive performance across key metrics including:

• Service Levels
• Quality Assurance
• Productivity
• Customer Satisfaction
• Workforce Performance

Analyze operational data and KPIs to identify trends and improvement opportunities

Partner cross-functionally to implement process improvements and business initiatives

Ensure compliance with organizational policies, quality standards, and regulatory requirements

Foster a collaborative, customer-focused culture that promotes engagement and accountability

What We're Looking For

• 5+ years of leadership experience managing supervisors or teams within a high-volume call center or customer contact center environment
• Proven success leading operational performance and service delivery
• Strong coaching, employee development, and performance management skills
• Experience with contact center technology, CRM platforms, workforce management systems, and Microsoft Office
• Excellent communication, problem-solving, and leadership capabilities
• Healthcare, health plan, managed care, insurance, government services, or regulated industry experience strongly preferred

Why Consider This Opportunity?

Hybrid work environment with primarily remote flexibility

Opportunity to lead and influence a large customer service operation

Collaborative leadership team focused on continuous improvement

Meaningful work supporting programs that positively impact communities

Career growth and advancement potential

Interested in learning more? Apply today or reach out for a confidential conversation.

Job Order Being Managed By: Nadina.Jackson@lhh.co m

Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Pay Details: $81,000.00 to $114,998.00 per year

Search managed by: Nadina Jackson

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.