Call Center Representative

Call Center Representative (Hybrid)

Location: Katy, TX 77449

Schedule: Monday-Friday | 8:00 AM - 5:00 PM

Pay Rate: $19.57/hour + potential overtime opportunities

Employment Type: Contract (Open-Ended)

Work Arrangement: Hybrid

LHH Recruitment Solutions is seeking a dependable and customer-focused Call Center Representative to join our client???s customer service team in Katy, TX. This is an excellent opportunity for candidates who enjoy helping customers, resolving issues, and working in a fast-paced environment while maintaining a high standard of service.

As a Call Center Representative, you will serve as a primary point of contact for customers, handling inquiries related to billing, account maintenance, and utility services. The ideal candidate is a strong communicator, highly reliable, and committed to delivering an exceptional customer experience.

Hybrid Work Schedule

• Remote: Monday and Friday
  • Reliable high-speed internet required
  • Company-provided equipment available
• On-Site: Tuesday through Thursday in Katy, TX

Key Responsibilities

• Handle high-volume inbound and outbound customer calls
• Assist customers with billing inquiries, account updates, and service-related questions
• Accurately document customer interactions and maintain account records
• Resolve escalated customer concerns with professionalism and empathy
• Utilize internal systems to research and resolve service issues
• Escalate complex matters as appropriate
• Meet established productivity, quality, and customer service standards
• Deliver a positive experience during every customer interaction

Qualifications

• 2-3 years of customer service experience required
• Previous call center experience strongly preferred
• Utility industry experience is a plus
• Strong verbal and written communication skills in English
• Proficiency in Microsoft Word, Excel, and Outlook
• Ability to quickly learn new systems and navigate multiple applications
• Strong organizational and multitasking abilities
• Detail-oriented with excellent problem-solving skills
• Reliable transportation for required in-office workdays
• Flexibility to work overtime during peak business periods and month-end activities

What We're Looking For

Successful candidates will be:

• Customer-focused and service-driven
• Dependable with a strong work ethic
• Professional and adaptable in a fast-paced environment
• Effective communicators with strong interpersonal skills
• Comfortable working independently and collaboratively within a team

Attendance & Reliability Expectations

Consistent attendance and punctuality are essential to success in this role. We are seeking individuals who demonstrate accountability, reliability, and a strong commitment to supporting their team and customers. Clear and proactive communication regarding work schedules and attendance is expected.

Why Join This Opportunity?

• Hybrid work schedule with remote flexibility
• Competitive hourly pay
• Potential overtime opportunities
• Opportunity to gain experience with a leading organization in the utility services industry
• Supportive team environment with training and ongoing development
• Long-term contract opportunity with potential for career growth

If you're a customer service professional looking for your next opportunity, we'd love to hear from you. Apply today and take the next step in your career with LHH Recruitment Solutions.

Pay Details: $18.00 to $19.57 per hour

Search managed by: Laarnie Thompson

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.