Front Desk Coordinator

We are looking for a Front Desk Coordinator to support daily front office operations for a mission-driven non-profit organization in Norfolk, Virginia. This Long-term Contract opportunity is ideal for someone who enjoys creating a welcoming experience, managing administrative workflows, and keeping scheduling and payment activity organized. The person in this role will serve as a key point of contact for visitors and callers while helping maintain accurate records and smooth day-to-day coordination.

Responsibilities:
• Greet visitors and patients professionally, creating a positive and organized front desk experience.
• Manage incoming calls through a multi-line phone system, direct inquiries appropriately, and provide clear information to callers.
• Coordinate appointment scheduling, update calendars, and help ensure changes or follow-ups are handled accurately.
• Receive payments using the Clover platform and issue appropriate documentation for completed transactions.
• Perform routine clerical support, including data entry, record maintenance, and general administrative assistance.
• Reconcile daily payment activity by completing financial reviews and identifying discrepancies for follow-up.
• Maintain orderly front office procedures to support efficient communication and consistent service delivery.• At least 2 years of experience in a front desk, receptionist, or administrative support position.
• Demonstrated ability to manage a multi-line phone system and handle a high volume of inbound calls.
• Experience scheduling appointments and maintaining accurate calendar information.
• Comfortable processing payments and handling transactions with attention to detail.
• Familiarity with daily financial balancing, auditing, or cash reconciliation tasks.
• Strong customer service and communication skills in both in-person and phone interactions.
• Ability to stay organized, prioritize tasks, and work effectively in a fast-paced environment.