Remote Customer Care Advocate

No call center background? No problem — if you love people and pick up new things fast, we want to talk to you.

We're hiring for a remote, work-from-home Customer Care Advocate role with a Fortune 500 company — the kind of brand you've probably seen on TV (yes, that talking duck is one of ours). If you've spent the last few years in hospitality, retail, food service, or guest services and are ready for something with real stability, a predictable schedule, and a genuine path forward, keep reading.

Why This Role Fits You

• $18/hour starting pay, with consistent, predictable hours
• 100% remote — work from anywhere in the contiguous U.S.
• Paid, structured training — no insurance or call center experience required. We'll teach you the systems and the industry from scratch.
• We hire for attitude, not job titles — if you're a fast learner, comfortable with a computer, and genuinely enjoy helping people, that matters more to us than your resume history.
• Real growth path — many of our top performers move into senior and leadership roles within their first year.

What We're Looking For

• High school diploma or equivalent
• Comfortable learning new software and navigating multiple screens/programs at once
• Polished verbal communication — clear, warm, and professional
• Reliable high-speed home internet and a quiet place to work
• 6+ months in any customer-facing role — retail, hospitality, food service, guest services, call center, etc. all count
• Most importantly: a positive attitude and a genuine willingness to learn

Schedule

Hours of operation run 8:00 AM – 8:00 PM Eastern, with shifts across that full window. All time zones are accepted, but support the 8:00 AM to 8:00 PM EST hours

To Apply

Email your resume to marc.kusherman@randstadusa.com. PLEASE...And this is important: Put the phrase Knicks in 5! in the subject line. This will help to make sure your application is seen promptly and that you will receive the next steps.Hope to speak with you soon! 

salary: $18 - $19 per hour
shift: First
work hours: 8:30 AM - 5 PM
education: High School

Responsibilities

What You'll Actually Be Doing

• Being the first friendly voice customers hear when they call with questions about their coverage or a claim
• Helping people through a process that can feel confusing or stressful — patience and empathy go a long way
• Working across multiple computer systems at once (if you've run a POS system, hotel booking software, or juggled a busy front desk, you already have the instincts for this)
• Documenting conversations clearly and following through on what you tell a customer you'll do

Skills

• Customer Service
• Customer support
• Empathy
• Basic Computer Skills
• Basic Software Skills
• Phones
• Verbal Communication
• Written Communication

Qualifications
• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.




Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.