Inside Sales Specialist

Summary

This Inside Sales Specialist position is in the Commercial Group within Kibar Americas Fairmont Operations.  The position is in an extremely high growth, dynamic and exciting environment. The position will interact internally with the Executive Team, Account Managers, Operations, and Supply Chain as well as externally with customers.

Essential Job Functions

            Administration Major Deliverables:

• Administrative accuracy of customer POs – entering and verifying customer purchase orders
• Assist the inside sales department to eliminate waste by continually looking for opportunities to automate administrative processes
• Develop and maintain queries and other reports as required by the organization
• Compile information for maintaining and distributing daily, weekly and monthly customer reports with a high level of accuracy
• Create/Maintain charts to track department metrics
• Maintain updated customer information in the SAP system

                Customer Sales & Service Major Deliverables:

• Manage the customer order cycle process. This includes, but is not limited to bookings, standard order entry, scheduling, and pricing
• Familiarization with personnel in the commercial, operational, supply chain, and executive teams as well as who are the appropriate contacts for different situations
• Develop an understanding of the organization’s flat-rolled products, their manufacturing flow paths, characteristics, and sizes so as to be able to effectively discuss our products with our customers
• First responder to Cold Calls
• Supply agreement reviews
• Enter and Book Rework/Replacement orders and Scrap Orders
• Provide the inside sales department with first level help chain assistance and instruction with PC/software related questions

Minimum Requirements

• Bachelor’s degree from an accredited college or university
• Prior industrial/manufacturing inside sales/customer service experience
• Excellent communication skills and the ability to tactfully, expeditiously and professionally interact with internal and external customers.
• Experience with SAP and the Microsoft Office Suite, including Outlook, Excel, Word, PowerPoint, and Teams

Knowledge, Skills and Abilities

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Skills for actively looking for ways to help internal and external stakeholders
• Ability to communicate information and ideas verbally and in writing so others will understand
• Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
• Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules
• Must possess a high level of dependability, reliability, responsibility, and integrity
• Ability to deal with high stress situations calmly and effectively
• Must possess active listening skills to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Must have critical thinking skills in order to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to monitor and access performance of yourself, other individuals, or organizations to make improvements or take corrective action
• Competent time management skills needed to manage one's own time and the time of others effectively
• Ability to anticipate obstacles, recognize problems, and implement efficient problem-solving methods
• Ability to handle multiple tasks simultaneously and be receptive to customer’s priorities in a high paced environment

Working Conditions

This position is based in a professional environment in Fairmont, WV and requires work to be performed remotely as well as within the office space. The working hours are generally 8:00 AM EST to 5:00 PM EST but will require periodic work outside of normal business hours as well as occasional travel both during and outside of normal business hours.

The role involves the routine use of standard office equipment such as computers, keyboards, printers, and phones, as well as virtual meeting platforms such as MS Teams and Zoom. The physical demands must be met by an employee to safely and successfully perform the essential functions of this job consistent with federal, state, and local standards, as well as company productivity standards.

Persons with mental and physical disabilities as defined by the Americans with Disabilities Act of 1990 (ADA) are eligible for this position as long as they can perform the essential functions of the job after reasonable accommodations are made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible for this position.

EEO Statement

Kibar Americas provides equal employment opportunity to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, genetic information, religion, creed, national origin, sex (including pregnancy, childbirth, or related medical conditions), age, marital status, citizenship status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, disability status, protected veteran status, or any other characteristic protected under applicable federal, state, or local law.

Kibar Americas is the wholly-owned US subsidiary of Assan Alüminyum, one of the leading manufacturers in the flat-rolled aluminum (FRP) industry with an installed annual capacity reaching up to 660 million pounds. The company manufactures coil & sheet, foil and pre-painted aluminum products in its production facilities located in Istanbul, Turkey, offering its products to a variety of sectors, such as packaging, distribution, construction, consumer durables, automotive and HVAC, including, particularly Finstock foil applications, where Assan Aluminum is one of the manufacturers leading the market in Europe. The company was established in 1988 as a subsidiary of Kibar Holding and is currently the 3rd largest aluminum foil manufacturer in Europe. Kibar Americas, located in Chicago, IL, will allow Assan Alüminyum to create more value for its North American customers, through its ambitious plans for growth and potential further investment in North America.

Kibar Americas aims to Create the Future Together with its business partners. With its core values of reliability, flexibility and innovativeness, the company provides customized solutions for its customers. The company’s vision is based on being more environmentally sustainable. The renewable energy power plant and the in-house recycling facility both serve its sustainability strategy by reducing the company’s carbon footprint.

With the dedication of almost 1500 employees, the company exports to more than 70 countries all around the world, mainly Western Europe and North America.