Customer Service Representative

Job Description

Customer Service / Operations Assistant

We are seeking a reliable and customer-focused Customer Service / Operations Assistant to support daily customer service and administrative operations for a growing company in Napa.

Responsibilities:

• Answer incoming calls and assist customers with inquiries
• Track orders, shipments, and delivery status
• Coordinate shipment updates and delivery changes
• Communicate with carriers and customers to resolve issues
• Monitor shipment exceptions and customer requests
• Perform data entry, filing, scanning, and general administrative tasks
• Support the operations team with day-to-day activities

Qualifications:

• Previous customer service or administrative experience
• Strong communication and phone skills
• Excellent organizational and multitasking abilities
• Basic computer proficiency including Microsoft Office
• Logistics, shipping, warehouse support, or wine industry experience is a plus

Schedule: Monday-Friday
8:00 AM - 4:30 PM

Compensation: $21.00 per hour

Potential for long-term opportunity based on performance and business needs.

At Partners Personnel, we deliver more to every employee and client we serve. Our team of staffing industry experts is dedicated to helping our employees advance their careers while connecting our clients with the nation’s top talent. Experience the difference of staffing made personal at Partners Personnel.