Customer Service & Sales Support Coordinator

We are looking for a Customer Service & Sales Support Coordinator to join a team on a Long-term Contract basis. This hybrid opportunity offers a structured weekday schedule and provides training on shipping terminology, documentation practices, and internal workflows so you can build confidence in the role. You will support customer accounts, coordinate shipment-related activities, and partner with internal teams to ensure timely communication, accurate records, and responsive service.

Responsibilities:

• Serve as a primary contact for customers by handling questions related to booking details, shipment progress, sailing timelines, and service updates.

• Manage assigned customer accounts by providing day-to-day support, maintaining strong relationships, and escalating complex concerns when additional attention is needed.

• Coordinate shipment activities by tracking deadlines for cargo and documents, collecting required information, and helping ensure submissions are complete and timely.

• Prepare, review, and maintain accurate shipment records, confirmations, corrections, and related documentation in company-approved systems and files.

• Support billing and accounts receivable tasks by monitoring payment activity, following up on overdue balances, and documenting collection efforts appropriately.

• Address routine invoice and payment inquiries while working with internal teams to investigate discrepancies or resolve issues that affect account status.

• Assist with spot shipment requests by gathering shipment details, relaying quote needs internally, and following up on open opportunities as directed.

• Partner with sales and operations teams to provide updates on rates, space availability, routing options, cargo requirements, and shipment status.

• Maintain organized electronic records, customer correspondence, and booking summaries while adapting to office-related operational updates as needed.

• High school diploma required; an associate or bachelor’s degree is preferred.
• Previous experience in customer service, administrative support, logistics, transportation, or a related field is preferred.
• Ability to manage order entry, answer inbound calls, and handle outbound follow-up in an organized and timely manner.
• Strong written and verbal communication skills with the ability to explain information clearly to customers and internal partners.
• Careful approach with the ability to verify information, maintain accurate records, and follow established procedures consistently.
• Comfortable working in a hybrid environment with 4 days onsite and 1 day remote, with occasional overtime when business needs require it.
• Familiarity with ocean shipping or freight coordination is helpful, but training will be provided for candidates who are eager to learn.