CSR Warehouse

Customer Service Representative – Wholesale (B2B Logistics Support)

Position Summary:
We are seeking a proactive and detail-oriented Customer Service Representative – Wholesale to support our client’s B2B logistics operations. In this role, you will be the primary point of contact for our client and play a key role in coordinating shipment activities, ensuring timely transportation, and delivering high-quality customer service.

Key Responsibilities:

• Coordinate Shipment Pick-Ups:
  Scheduling and book shipment collections using routing guides and online transportation portals, ensuring compliance with client requirements.
• Logistics Communication:
  Liaise with transportation providers to confirm pick-up schedules and follow up on any potential delays or issues.
• Client Communication:
  Provide regular status updates to our client, especially in cases where their customer delays the collection of a shipment.
• Quality Control:
  Monitor outbound shipments to ensure they meet quality standards and KPI benchmarks.
• Issue Resolution:
  Follow established procedures for investigating shipment loss or damage, including compiling and submitting final reports.
• Support & Flexibility:
  Take appropriate action to fulfill responsibilities in alignment with company policy and sound business judgment.

Key Qualifications:

• Experience in customer service or logistics, preferably in a B2B or wholesale environment
• Strong understanding of routing guides and transportation booking systems
• Excellent communication and follow-up skills
• Detail-oriented with a commitment to accuracy and quality
• Ability to work independently and manage multiple tasks efficiently
• Extensive WMS Experience

At Partners Personnel, we deliver more to every employee and client we serve. Our team of staffing industry experts is dedicated to helping our employees advance their careers while connecting our clients with the nation’s top talent. Experience the difference of staffing made personal at Partners Personnel