Customer Service Representative

We are looking for a detail-oriented Customer Service Representative to join a paper and packaging operation in Mahwah, New Jersey in a contract-to-permanent role. This position supports order management, customer communication, and inventory-related activities while helping ensure timely and accurate fulfillment. The ideal candidate is comfortable handling phone inquiries, reviewing orders, coordinating returns, and completing administrative tasks in a fast-paced environment.

Responsibilities:
• Manage incoming customer and dealer calls, providing updates on special-order parts, product availability, order progress, applications, and return requests.
• Review submitted orders and complete needed updates, cancellations, or priority escalations to keep processing on track.
• Process return activity accurately and support daily documentation related to customer orders and product movement.
• Prepare and print order paperwork for daily fulfillment activities across multiple product lines.
• Verify order details for accuracy and supply key code information when required to support completion.
• Maintain recurring operational reports and perform weekly inventory counts to support stock accuracy.
• Receive vendor shipments, inspect item counts, and confirm inventory matches accompanying documentation.
• Assemble or prepare order-specific products such as keys, fuse boxes, and instrument packs based on customer requirements.
• Package outgoing shipments according to product type, carrier method, and destination so items arrive in good condition.
• Provide backup support to order processing and coordination team members and participate in coaching, training, and other assigned duties.• Experience in customer service, order entry, or administrative support within a fast-paced business environment.
• Strong data entry skills with the ability to review orders carefully and maintain accurate records.
• Working knowledge of purchase orders, inventory tracking, and inventory reporting processes.
• Ability to manage multiple tasks, including phone support, documentation, and order processing, with consistent attention to detail.
• Comfortable handling inventory counts, receiving stock, and verifying product accuracy against records.
• Proficiency with office administration tasks and standard business systems used for reporting and order management.
• Effective communication skills and the ability to work collaboratively with internal teams and external customers.