Clerical Assistant 3

THE POSITION

The Clerical Assistant 3 position with the Department of Human Services (DHS) in the Bureau of Program Integrity offers an exciting chance to support important statewide programs. This role places you in the center of fast paced work that helps guide accurate reviews and responses for thousands of requests each week. It is a great fit for someone who enjoys organizing information, solving challenges, and contributing to work that protects vital resources. Your efforts will help ensure that programs operate smoothly and consistently.

DESCRIPTION OF WORK

This position provides important clerical support to the Division of Third Party Liability by reviewing incoming requests, researching information, and helping maintain accurate case records. The work supports proper handling of casualty, estate, and related program activities that rely on organized information flow. As a Clerical Assistant 3, you will perform the following duties:

• Request Screening: Review correspondence for completeness, urgency, and accuracy across multiple formats
• Information Research: Analyze data in various systems to retrieve case details and apply program requirements, policies, and regulations
• Case Communication: Correspond with attorneys, recipients, insurance companies, and other entities to gather information and respond to inquiries
• Case Preparation: Determine case type, prepare recovery or casualty letters, and ready documents for scanning and assignment
• Record Maintenance: Pull, file, and organize folders in the file room, purge old files, and maintain scanning equipment

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Free parking
• Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Special Requirements:

• You must possess keyboarding skills to meet standards for speed and accuracy.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your applicatio