Air Logistics Customer Care Specialist

Abacus is seeking a dedicated and enthusiastic Air Logistics Customer Care Specialist position. This role involves managing client interactions, coordinating air logistics operations, and ensuring seamless customer experiences.

4-6 week contract!

Monday to Friday 9-5p

Responsibilities:

• Client Communication: Serve as the main contact for customer inquiries, providing information on air logistics services.
• Shipment Coordination: Monitor and manage air shipments, ensuring timely and accurate delivery.
• Issue Resolution: Address and resolve shipment discrepancies or issues promptly.
• Documentation: Prepare and process necessary shipping and customs documentation.
• Coordination: Collaborate with internal teams and external partners to ensure smooth logistics operations.
• Data Management: Maintain accurate records of shipments and update relevant systems with current information.

Qualifications:

• Education: Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field.
• Skills: Excellent communication, organizational, and problem-solving skills.
• Technical: Proficiency in Microsoft Office; familiarity with logistics software is a plus.
• Attributes: Detail-oriented, customer-focused, and able to thrive in a dynamic environment.

Abacus Solution Group is a leading staffing and workforce solutions provider connecting qualified candidates with top employers across multiple industries. We offer temporary, temp-to-hire, and direct hire opportunities while providing exceptional support to both employees and clients. Our mission is to help people find meaningful work and assist businesses in building successful teams.