Customer Care Advocate

Customer Care Advocate
Location:Warwick, RI (Post Onsite training Fully remote role)
Pay Rate: $20.00/hour (W2) Paid Weekly
Assignment Length: 6+ Months (Extension possible based on performance, attendance, and business needs)
Benefits: Paid weekly, health, dental vision insurance available!

Training Schedule:

• Mandatory Onsite Training & Nesting: 5 weeks training + 2 weeks nesting (total 7 weeks at Warwick office)
• Ongoing Work: Primarily remote after certification, with one office visit per month
• Hours After Training: 8-hour shifts (MonFri, 8 AM9 PM EST) with 30-minute lunch; schedules assigned via ranking system based on training performance
• No time off permitted during training & nesting
• If experiencing home internet/system issues, employees must report onsite until resolved

Role Overview:
As a Customer Care Advocate, you will be the first point of contact for policyholders, providing support through inbound calls. You will assist with account access, explain policy details, and ensure a seamless customer experience. This role requires empathy, professionalism, technical confidence, and the ability to multitask across systems in a fast-paced environment.

Key Responsibilities:

• Provide exceptional customer service while fostering positive relationships
• Respond to inbound calls regarding insurance policies, coverage, and account access
• Research and resolve inquiries using multiple systems
• Collaborate with internal teams to address customer needs and escalate issues as needed
• Maintain a high standard of professionalism in both remote and in-office settings

Required Qualifications:

• Must reside within a commutable distance to Warwick, RI
• 12 years of experience in customer service (call center, retail, hospitality, etc.)
• Familiarity with Microsoft Office and multitasking across applications
• Previous insurance or call center experience a plus
• High school diploma or GED
• Availability to work any shift between 8:00 AM 11:00 PM EST, Monday through Friday

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