Senior Service Advisor | $40/HR | No Weekends - 2375

Senior Automotive Service Advisor | Approx. $40/HR | No Weekends

Priority Auto Care
Location: Loudon, TN
Schedule: Monday–Friday | 7:30 AM–5:00 PM | No weekends
Pay Rate: Approximately $40/hour based on sales and KPI performance
Pay Schedule: Weekly
Earning Potential: Approximately $40/hour

How to Apply (Important)

Step 1: Apply

Step 2: Complete a quick phone interview with our AI assistant “Paige” (takes about 10 minutes)

After you apply, you’ll receive an automated text message with a phone number you can call at your convenience to complete the interview. Candidates who complete the Paige interview get priority.

About Priority Auto Care

Priority Auto Care is seeking a Senior Automotive Service Advisor in Loudon, TN, with earning potential of approximately $40/hour based on sales and KPI performance.
This locally owned independent repair shop offers a Monday–Friday schedule with no weekends and focuses on thorough inspections, quality repairs, and strong customer relationships.
The Senior Service Advisor will take ownership of the customer experience and repair-order process while coordinating closely with an experienced technician team.
Benefits include medical, dental, and vision insurance, PTO, paid holidays, paid training, and professional development.

Key Responsibilities

• Greet customers, complete vehicle intake, and create accurate repair orders and vehicle write-ups
• Communicate customer concerns to technicians and review Digital Vehicle Inspection (DVI) results
• Present repair estimates and maintenance recommendations clearly and professionally
• Obtain customer authorization and provide repair status updates by phone, text, and email
• Manage repair orders from vehicle check-in through delivery
• Coordinate workflow between customers and technicians
• Maintain accurate customer notes, repair documentation, and follow-up
• Work toward established sales and customer-service KPIs while maintaining an organized front-counter experience

Qualifications

• At least 5 years of automotive Service Advisor experience
• Senior-level automotive service writing ability
• Strong understanding of automotive repairs and maintenance
• Proven customer service and communication skills
• Ability to manage multiple repair orders while maintaining strong organization and follow-up
• Comfortable working toward established sales and KPI expectations
• Independent repair shop, Digital Vehicle Inspection (DVI), and automotive shop management software experience preferred

Compensation & Benefits

• Approximately $40/hour earning potential based on sales and KPI performance
• Weekly pay
• Potential overtime available
• Medical, dental, and vision insurance with 80% of insurance costs employer-paid
• One week of Paid Time Off (PTO)
• Paid holidays
• Paid training and professional development
• Simple IRA with employer match being implemented

Why Work Here

• Monday–Friday schedule with no weekends
• Four-bay independent repair shop servicing approximately 25–30 vehicles per week
• Average repair order of approximately $1,200
• AutoServe1 Digital Vehicle Inspections
• NAPA AutoCare and TechNet affiliated facility
• Opportunity to take ownership of the customer experience and repair-order process
• Monthly team meetings, team lunches, and holiday events
• Quality-focused workflow centered on thorough inspections and clear customer communication

Apply today to explore the Senior Automotive Service Advisor opportunity with Priority Auto Care.

Additional Requirements

Some positions may require a valid driver’s license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client’s lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.