Office Manager/Dispatcher

Plumbing & Mechanical Corporation of NC (PMC) is hiring an Office Manager / Dispatcher for our Fuquay-Varina office. Full-time, Monday–Friday, 7:00 AM–3:00 PM. $22–$28/hour based on experience, plus health insurance, paid time off and paid holidays.

ABOUT PMC
We are a family-owned plumbing contractor serving the Triangle and surrounding counties (Wake, Chatham, Orange, Durham, Johnston and Harnett) since the mid-1990s, with roots going back to 1977. We specialize in new-construction plumbing for custom homes, multi-family and commercial projects, plus commercial tenant upfit, residential fire sprinkler and medical gas. Our reputation is built on rapid response, professionalism and quality workmanship – and we treat our customers and our team like family.

THE ROLE
You will be the hub of our office: the first voice customers and builders hear when they call, the person who keeps our service and warranty technicians moving to the right job at the right time, the coordinator who keeps permits and inspections on schedule, and the go-to support for our operations team and senior office staff. This is a hands-on, in-office role for someone who enjoys keeping a busy contractor's office running smoothly.

WHAT YOU'LL DO
• Answer and direct incoming calls professionally; take accurate messages and follow up
• Dispatch and coordinate service and warranty calls – schedule technicians, communicate with homeowners, builders and superintendents, and keep customers updated on arrival times
• Track open service and warranty requests from first call through completion
• Coordinate permitting and inspections – submit permit applications, track status, schedule inspections with local counties and municipalities, and keep field supervisors informed
• Handle general office administration – office calendar, mail, vendor correspondence and day-to-day tasks
• Manage office supplies and maintenance – monitor and restock supplies, place orders, arrange vendor and building service visits
• Handle general paperwork – filing, data entry, scanning and organizing job documents
• Support the operations team and senior office staff with project and customer-related tasks as assigned
• Other administrative duties as the needs of the business change

WHAT WE'RE LOOKING FOR
• Office administration, dispatching, scheduling or customer service experience preferred
• Construction, plumbing, HVAC or other trade office experience – especially with permits and inspections – is a plus, but not required
• Excellent phone manner and clear, courteous communication
• Strong organization; able to juggle multiple calls, schedules and requests while staying calm and accurate
• Comfortable with computers, email and Microsoft Office (or similar); quick to learn scheduling and job-tracking tools
• Self-starter who takes ownership, follows through and pays attention to detail
• Reliable, punctual and team-oriented
• High school diploma or equivalent

WHAT WE OFFER
• $22–$28 per hour, based on experience
• Full-time, Monday–Friday, 7:00 AM–3:00 PM – no nights or weekends
• Health insurance
• Paid time off and paid holidays
• Stable, long-established company in a growing industry
• A family atmosphere where your work is noticed and appreciated

Plumbing & Mechanical Corporation of NC is an equal opportunity employer. NC Plumbing License No. 22186 (Class P-1).

Plumbing & Mechanical Corp of NC, Inc (PMC of NC) is a medium sized, family owned and operated plumbing contracting company covering the Triangle/RTP area of central North Carolina, and specializing in residential and commercial new construction plumbing: mostly high-end custom and luxury housing + small commercial tenant upfit. We provide great pay and benefits to our employees including generous quarterly profit sharing, major medical insurance, retirement contributions, and paid time off. Our culture is one of excellence in all things, providing above-and-beyond service to our customers and homeowners. For these reasons, we have seen remarkable growth over the last few years, averaging over 50% YOY since 2019. With local construction and development forecasted to continue its astronomical growth for the foreseeable future, PMC is well positioned to capture increasing market share, providing it's employees with continued opportunity for professional and financial growth.