Human Services Program Representative 1

THE POSITION

The Human Services Program Representative 1 position with the Department of Human Services (DHS) offers a meaningful opportunity to support children, families, and agencies across the state. This role allows you to help strengthen programs, improve service delivery, and guide statewide practice. Your work will promote consistency and positive outcomes for youth and families. Step into this important role and make a lasting impact through dedicated and thoughtful service.

DESCRIPTION OF WORK

This position supports statewide practice by providing consultation, guidance, and evaluation of services delivered by public and private children and youth agencies. As a Human Services Program Representative 1, you will perform the following duties:

• Training Support: Develop training, mentor new staff, and collaborate on statewide materials and guidance
• Policy Review: Evaluate policies annually to ensure consistency, accuracy, and statewide alignment
• Incident Oversight: Review reportable incidents, track documentation, and communicate trends for follow-up
• Case Coordination: Support complex case processes, gather data, and assist with statewide initiatives and special projects
• Agency Evaluation: Conduct surveys, complaint investigations, and reviews to assess program effectiveness and improve services
• Data Analysis: Analyze financial and program data, review reimbursement requests, and ensure that expenditures align with program goals

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor's degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the