Vendor Data Management Unit - Management Technician

THE POSITION

Do you enjoy working collaboratively and in a telework environment? Do you have what it takes to provide excellent customer service to vendors via telephone calls and email? If so, we want you to join our team! Come be part of the Bureau of Payable Services, Vendor Data Management Unit and make a meaningful impact by ensuring accurate and secure vendor data management. You will join a reliable team that values accuracy, integrity, and service. Step into a role where your work helps strengthen statewide financial processes.
DESCRIPTION OF WORK

This position plays an important role in managing critical vendor and customer data for financial reporting and payment processing across the Commonwealth. As a Management Technician, you will perform the following duties:

• Data Verification: Analyze vendor, customer, and business partner registrations and confirm identifying information
• Master Records: Maintain and update data in various financial and customer management systems
• Regulation Compliance: Follow required state and federal rules to ensure accuracy and consistency
• Banking Validation: Validate banking information to reduce fraud risk through research and verification processes
• Record Processing: Handle agency requests for vendor record updates and changes
• Documentation: Maintain thorough records of actions, research, and results for transparency

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 7:30 AM to 4:00 PM, Monday - Friday, with 60-minute lunch.
• AWS (alternate work schedule) available upon completion of probationary period.
• Telework: You may have the opportunity to work from home (telework) full-time, with occasional in-office days when work dictates such requirements. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of advanced clerical or para-professional work which included the collection, recording, compilation, and presentation of office management or program related information; or
• Any equivalent combination of experience and training. An Associate's Degree may be substituted for two years of required experience.

Additional Requirements:

• You must have at least at least two years of experience with advanced problem solving and data collection.
• You must have at least two years of experience with issue research and fraud prevention.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Two years of customer service experience (via email, phone/call center, face-to-face interaction)
• Two years of experience using SAP/SRM accounting screens and transactions
• Two years of experience using ORACLE/CFIN
• Type at least 40 words per minute

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claimi