Police Communications Operator

THE POSITION

Are you interested in supporting critical public safety efforts through fast, reliable communication? As a Police Communications Operator with the Pennsylvania State Police, you help connect citizens and first responders during urgent moments. This role allows you to support public safety by coordinating calls, sharing accurate details, and helping Troopers respond effectively. It is a chance to grow your skills while contributing to the safety and well-being of communities. Appy today to become a part of a team that relies on your focus, judgment, and commitment to service!

DESCRIPTION OF WORK

This position supports public safety by receiving, managing, and relaying information that helps guide law enforcement response. It plays a key role in connecting callers, Troopers, and partner agencies to ensure accurate and timely communication. As a Police Communications Operator, you will perform the following duties:

• Emergency Call Handling: Receive and assess calls from the public and 911 centers to determine response needs
• Incident Dispatching: Relay information to Troopers and coordinate with police, fire, medical, and support agencies
• Record Management: Maintain electronic incident data and research information in state systems
• Public Assistance: Respond to requests for information from citizens and station visitors
• Training Participation: Attend required instruction and assist in training new operators on communication procedures

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 40 hours per week
• Work Hours: Rotating shifts, including weekends and holidays
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or
• Two years of experience using computer systems for entering, updating, and retrieving information; or
• Completion of 60 college credits; or
• An equivalent combination of experience and training.

Special Requirements:

• You must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• You must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
• You must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.

Additional Requirement:

• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
• This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a report of medications for screening by the State Police Medical Officer.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application require