Care Navigator/ Referral Specialist

Position Title: Referral Specialist / Care Coordinator (Contract)

Location: St. Louis, MO (On-site; locations available in Ferguson, Florissant, North Kingshighway, Overland, South City, and St. Charles)

Duration: 12-16 Week Contract

Schedule: Monday - Friday, 8:00 AM - 5:00 PM

Equipment: Client-provided on-site

We are seeking a detail-oriented, patient-focused Referral Specialist / Care Coordinator for a 12 to 16-week contract role in the greater St. Louis area. In this high-volume role, you will be dedicated to resolving a backlog of active patient referrals by placing outbound calls to patients and specialist provider offices.

After completing standard care coordinator training, you will work through a targeted queue to ensure patients receive necessary follow-up care and that clinical records are properly updated. This is an ideal position for a healthcare administrative professional with strong phone skills and experience navigating Electronic Medical Record (EMR) systems.

• Queue Management & Patient Outreach: Execute outbound call queues to contact patients with open referrals to confirm if they have attended their scheduled specialist appointments.

• Specialist Office Coordination: Call specialist providers to request, obtain, and track down consult notes, lab results, and medical records for completed visits.

• Clinical Documentation: Document patient refusals or missed appointments and route electronic notes back to primary care providers for clinical review.

• Performance Metrics: Meet daily and weekly outbound outreach targets established following initial training.

• EMR Navigation: Input records, update referral statuses, and track care continuity within the clinical management system.

Required:

• Experience: Prior experience handling patient referrals, care coordination, or working in a clinical office setting.

• Communication Skills: Demonstrated experience placing high-volume outbound phone calls to patients and physician offices with a professional, compassionate tone.

• Schedule & On-Site Requirement: Ability to work on-site at one of the designated St. Louis area clinics, Monday through Friday, 8:00 AM - 5:00 PM.

Preferred:

• EMR Proficiency: Hands-on experience with eClinicalWorks (eCW) or similar clinical EMR platforms.

• Adaptability: Ability to hit the ground running, take direction during training, and work efficiently through queue-based assignments.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?