Healthcare Customer Service Associate

Healthcare Customer Service Associate

Locations: Two openings Total. 1 Opening in - Southfield, MI, 1 Opening in - DeWitt, MI

Pay: $18.00 - $21.00/hour

Schedule: Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch)

Fully On-Site

✅ Contract-to-Hire (Permanent opportunity after approximately 4 months)

✅ Two-Step Interview Process

Join a Growing Healthcare Team!

We are seeking customer-focused professionals who enjoy helping people and thrive in a fast-paced office environment. This is an excellent opportunity to build a long-term career in the healthcare industry while working directly with patients, physicians, and medical equipment orders.

You'll receive hands-on training from management and be supported every step of the way as you learn the company's systems, processes, and medical equipment offerings.

What You'll Be Doing

• Provide exceptional customer service to patients and healthcare providers
• Handle inbound and outbound phone calls, emails, and customer inquiries
• Process patient orders and coordinate delivery of physician-prescribed medical equipment
• Verify and review referral information for accuracy
• Schedule patients for equipment setup and services
• Route calls to the appropriate departments when needed
• Follow up with patients and customers to ensure a positive experience
• Maintain accurate records and documentation within company systems

Training & Growth

• Comprehensive, hands-on training provided
• Learn healthcare operations and medical equipment processes
• Opportunity to become a permanent employee after approximately 4 months
• Receive a $1/hour pay increase upon direct hire

On-Call Program (After Becoming Permanent)

Once hired directly after 4 months, employees participate in a rotating on-call schedule that is planned quarterly and offers additional earning opportunities:

• 1 weekday evening per month (5 PM - 9 PM)
• 1 weekend day per month (9 AM - 9 PM)
• Work remotely during on-call shifts
• Any time spent assisting customers is paid at overtime rates
• Even if no calls are received, you still earn a stipend

On-Call Stipends

• Weeknight: $25
• Weekend: $60
• Holiday: $100

Qualifications

Required:

• 1-3 years of customer service and/or administrative experience
• Experience within an office, healthcare, medical, insurance, or similar professional environment
• Strong communication, multitasking, and organizational skills
• Comfortable handling phone calls, emails, and data entry

Why Consider This Opportunity?

✅ Stable Monday-Friday schedule

✅ Career path to permanent employment

✅ Pay increase upon hire conversion

✅ Paid training and development

✅ Healthcare industry experience

✅ Additional on-call earning opportunities

✅ Supportive team environment

If you're a detail-oriented customer service professional looking for a long-term opportunity in healthcare, we'd love to speak with you! Apply today to learn more.

Job Type & Location

This is a Contract to Hire position based out of Southfield, MI.

Pay and Benefits

The pay range for this position is $18.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Southfield,MI.

Application Deadline

This position is anticipated to close on Sep 20, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.