Retail Budtender

Scope and Summary of the Position:

The Retail Budtender assists customers with transactions and provides cannabis knowledge. Responsibilities include maintaining professional attire, organizing products, keeping the workstation clean, and collaborating with other departments. They handle customer issues, communicate complaints to management, build rapport, and provide feedback. Duties also involve opening/closing the store, stocking shelves, ensuring cleanliness, managing register transactions, and adhering to company policies and regulations. 

Primary Duties and Responsibilities:

• Availability to cover open shifts as needed
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• Provide exceptional customer service 

• Advise customers on products and services 

• Stay informed about cannabis, products, brand standards, and compliance 

• Manage traffic flow, minimize wait times, and boost sales and satisfaction 

• Retrieve requested products 

• Help maintain the retail and guest space 

• Upkeep product displays, retail cases, and vendor displays 

• Re-home "Put Backs" from Budtender stations 

• Complete cleaning and sanitation tasks 

• Work with Inventory and Retail staff to ensure compliance and follow policies 

• Stay updated with staff communications on Slack 

• Meet business goals, deadlines, and performance standards 

• Assist in training new hires 

Minimum Qualifications:

• High school diploma or GED

• Professional appearance, attitude, and interpersonal/social skills

• Exceptional customer service, data entry, and record-keeping skills

• Proficiency in Microsoft Office (Word, Excel, Outlook) and internet applications